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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Daniella Martinez

November 2, 2023

5  out of  5 rating by Daniella Martinez
"I had a great experience! I got my first car and looking for insurance was really difficult but I was finally able to find a good price and great insurance with State Farm with the help of Steven! I definitely recommend🙂"

jennifer hlatky

October 31, 2023

5  out of  5 rating by jennifer hlatky
"What a pleasure it is to work with Steven from the Fortado State Farm Agency in Plano. I could not be happier with the phenomenal service and products they consistently provide. Steven was not only knowledgeable but also incredibly attentive to my needs, ensuring I had the right coverage at the best price. 10/10 would recommend Steven and the Fortado State Farm team to ALL! Thanks for the outstanding support!"

Sushith Ghanta

October 17, 2023

5  out of  5 rating by Sushith Ghanta
"Steven was extremely helpful and guided me through setting up my auto, renters, and life policies!"

Eshita Sharmin

October 16, 2023

5  out of  5 rating by Eshita Sharmin
"I've loved being a client of State Farm thus far. Steven was incredibly helpful during my onboarding and took time to explain several details about my plan and decisions. I would greatly recommend him to anyone who is looking to have car insurance with an honest and comprehensive company. Very pleased with the customer service quality of this branch!!"

Melissa Tamez

October 13, 2023

5  out of  5 rating by Melissa Tamez
"Steven was an absolute pleasure to work with. He was extremely professional and helpful. Steven at State Farm is now my Insurance guy."

Mireya Hernandez

October 5, 2023

1  out of  5 rating by Mireya Hernandez
"Terrible terrible terrible. Even renewed my policy after I told them not to and took the money from my account without any notice. Save money go to progressive or some other insurance besides this over priced, overrated one that only calls you when they want more money from you."

Shelly shellz

October 1, 2023

5  out of  5 rating by Shelly shellz
"Richard , Issac & Lauren In that order!!! They are really amazing at what they do & plus they're wonderful people!! They've really helped me alot with car insurance, home insurance and life insurance all bundled at a great price! I've been with them almost 3 years plus many more to come thanks to Richard!"

Dominic Hathaway

October 1, 2023

5  out of  5 rating by Dominic Hathaway
"Would recommend working with Richard! He helped guide me with life insurance. Really appreciate the insight."


October 1, 2023

5  out of  5 rating by Ritchie
"Thank you to this office for being super friendly and helpful! Richard was able to help me with my life insurance and surprised me how many affordable options there are! He was very considerate with his options based on my budget. Highly recommend working with him"

Africa Finance

September 29, 2023

5  out of  5 rating by Africa Finance
"I was pleasantly surprised to find an agency that could provide me with car, home, and life insurance all in one place. The Fortado team, especially Steven, were incredibly helpful and answered all my questions. If you're in need of insurance, you don't need to look any further. Their fantastic service made the process seamless. Highly recommended!"

Steven Hlatky

September 29, 2023

5  out of  5 rating by Steven Hlatky
"I had a fantastic experience with the Fortado agency. They are highly professional and provide outstanding service. Steven is a great help and guide throughout the process, ensuring I had all the information I needed and the right insurance coverage. I wholeheartedly recommend their services – 10/10!"

Chris R

August 31, 2023

5  out of  5 rating by Chris R
"Recently I had purchased a policy through this branch, and Richie was so helpful throughout the whole process. He truly made everything 100x easier! Would definitely recommend going to see them for all your insurance purpose needs!!"

Aaron Davis

August 4, 2023

5  out of  5 rating by Aaron Davis
"My wife and I had a terrible experience with the claim adjuster that was assigned to my case. I went back and forth with him saying that I have the endorsement that covers tha, but he would not listen. He wrote me a check that was far below why I should have received. I went to my agents office and Isaac Burns corrected the issue on the spot and assured my wife the problem would be fixed. If you need a great agent stop by this office. They are the best."

Dawn Hayes

July 18, 2023

5  out of  5 rating by Dawn Hayes
"If I could give Isaac 10 stars I would!! Hands down, the best experience ever. Isaac took well over an hour to go over everything with me in great detail as I had so many questions! If you need insurance OF any kind, and you don’t call Isaac to at least get a second opinion, then you’re missing out! Thank you Isaac! I look forward to working with you on our many other insurance needs!"

raychel lane

June 6, 2023

5  out of  5 rating by raychel lane
"Lauren and Richard were super helpful in getting me my life insurance. The process was super quick and simple and they were very informative!"

John Tanzawa

May 25, 2023

5  out of  5 rating by John Tanzawa
"I worked with Isaac Burns in Michael's office - he's professional, thoughtful and considerate. Highly recommend"

Natasha Meymand

April 19, 2023

5  out of  5 rating by Natasha Meymand
"I cannot say how impressed with this office I am! I have had a policy with this office for about 3 years and I will probably never leave them because of how much they take care of me as a customer. They dont just talk about they are about it with action. Isaac is my agent and main point of contact and this guy is always on top of things. While I've had a claim open for a natural disaster that occurred in my condo, he has been there from the beginning, working as my advocate and fighting for me to get things paid for in the claims department. He is absolutely the best agent I've ever had and so informed. He gives me solid advice and has saved me money in the claims process. I appreciate him so much!! This office really has top performers and they are all so professional. I have spoken to Michael Fortado as well, he is beyond knowledgable as well and helpful. I tell Isaac all the time, he should always be getting a raise cause he so deserves it! Thank you guys for all your hard work."

Brittany Scott

March 29, 2023

5  out of  5 rating by Brittany Scott
"Thank you so much for your help and professionalism!! I had a wonderful experience with Issac!! I had completed an online quote and had some questions for additional coverage. Issac was very helpful and understanding when I explained my needs and made the process of switching providers seemless and effortless!! Thank you so much for being a good neighbor!!"

Dominique Savage

March 16, 2023

5  out of  5 rating by Dominique Savage
"Agent Richard Rubalcado is very personable and helpful when asked about the services State Farm offers. Richard was very detailed and answered all my questions thoroughly ensuring that I would make the best decision for my needs. I would recommend working with him."
Profile photo of Wen Zhang

Wen Zhang

March 1, 2023

5  out of  5 rating by Wen Zhang
"Great service, very responsive, knowledgeable about the auto and homeowner, Alex gave me the best deals!"

Jonathan Abchi

March 1, 2023

5  out of  5 rating by Jonathan Abchi
"Great and quick service from Alex! Highly recommend this office for anybody looking for a convenient way to get a quote."

LeAnn Doriot

February 4, 2023

5  out of  5 rating by LeAnn Doriot
"Alex, Lauren and the whole team were amazing to work with. Their thoroughness and professionalism made our transition very seamless. I highly recommend the office to anyone as they will go above and beyond to take care of you."

kirsten mcginnis

January 31, 2023

5  out of  5 rating by kirsten mcginnis
"Alex on Michael’s team was extremely knowledgeable and was able to guide us with our insurance needs. He was friendly and most helpful! Made our transition to State Farm smooth and easy!"

Emily Eaton

January 31, 2023

5  out of  5 rating by Emily Eaton
"Richard was super helpful when we were signing up for life insurance. Great customer service and experience."

Christie Eaton

January 31, 2023

5  out of  5 rating by Christie Eaton
"Started shopping insurance for home and auto and had a great experience working with Isaac Burns. Very helpful and personable. Got great rates on both and look forward to getting a quote on life. Gotta give them 5 stars!"